About Us

NeoCare Solutions (NeoCare) is dedicated to supporting and empowering parents of babies admitted to the neonatal intensive care unit (NICU).

NeoCare is designed to help parents of children requiring a NICU stay become confident caregivers by engaging, supporting and educating them. NeoCare uniquely combines an industry leading mobile technology platform with NICU-trained coaches, who are licensed nurses or social workers with extensive experience working in the NICU. By having access to an enhanced level of guidance and support, empowered parents may ultimately be able to safely get their baby home sooner, avoid unnecessary emergency room visits and readmissions, as well as potentially reducing workplace absenteeism.

Started in 2013, NeoCare Solutions is an Aetna company. NeoCare’s program is free of charge to families – including no co-pays – when it is part of their Aetna health plan.

NeoCare families say

"Our coach gives us information on things that we might not even know to ask about. It’s great just having an advocate."

"I am very grateful to have had the opportunity to participate in the NeoCare program over the past year."

If you’ve already spoken with one of our NeoCoaches and accepted our invitation, you’re ready to

If you received a phone call, email or letter from us, you may be eligible for NeoCare – free of charge, including no copays – since it is already part of your health plan. To get started, call us at phone number1-855-395-2323.

If you have questions about your eligibility, please call us at phone number1-855-395-2323