Accessibility Services

If you are a person with a disability who needs assistance using our website, our NeoCare Coaches can assist you. Please call them at 1-855-395-2323 from 8 a.m.-8 p.m. ET Mon-Fri. Persons with a hearing or speech disability can use 711 for Telecommunications Relay Service (TRS).

Aetna strives to continuously improve our digital experiences to meet or exceed universal design best practices and web accessibility standards. We are committed to making our information accessible to everyone, including people with disabilities. To meet this commitment we have adopted Web Content Accessibility Guidelines (WCAG) 2.0 A/AA as our corporate standard. 

If you need a PDF in an accessible format, you can request it online.

Note: For issues using the NeoCare web site, please call 1-855-395-2323 from 8 a.m.-8 p.m. ET Mon-Fri for a representative who can assist with technical questions.